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ISO 21001:2018

Guardian Assessment > ISO 21001:2018
Overview of ISO 21001:2018 Certification

ISO 21001:2018 certification establishes criteria for an Educational Organizations Management System (EOMS) that aims to improve educational processes and meet the needs of learners and other beneficiaries. It helps organizations enhance their educational offerings, ensure effective management practices, and achieve continual improvement. Certification demonstrates commitment to quality education and aligns the organization with international standards. Key principles include learner focus, visionary leadership, and evidence-based decision-making. Through systematic audits and management reviews, ISO 21001 ensures the ongoing conformity and effectiveness of the EOMS, fostering a culture of excellence and accountability within educational organizations globally.

Structure of the ISO 21001:2018 Standard

The ISO 21001:2018 standard is structured into several clauses that outline the requirements for an educational management system. Here’s a brief overview of the structure by clause:

  1. Scope (Clause 1): Defines the scope of the standard, outlining what the standard covers and excludes.
  2. Normative References (Clause 2): Lists any referenced standards or documents essential for understanding and implementing ISO 21001.
  3. Terms and Definitions (Clause 3): Provides definitions of key terms used throughout the standard to ensure common understanding.
  4. Context of the Organization (Clause 4): Requires organizations to determine the external and internal issues relevant to their purpose and strategic direction and the interested parties affected by the organization’s EOMS.
  5. Leadership (Clause 5): Focuses on the commitment of top management to the EOMS, including leadership and commitment, the establishment of an educational policy, roles, responsibilities, and authorities.
  6. Planning (Clause 6): Covers actions to address risks and opportunities, educational objectives and planning to achieve them, and the planning of changes.
  7. Support (Clause 7): Addresses resources, including competent people, infrastructure, monitoring and measuring resources, organizational knowledge, and the documented information necessary for the EOMS.
  8. Operation (Clause 8): Includes operational planning and control, determining requirements for educational products and services, design and development (if applicable), controlling externally provided products and services, provision of educational products and services, and control of nonconforming outputs.
  9. Performance Evaluation (Clause 9): Covers monitoring, measurement, analysis, and evaluation, internal audit, and management review.
  10. Improvement (Clause 10): Deals with nonconformity and corrective action, and continual improvement.

Each clause contains specific requirements that organizations must meet to achieve ISO 21001:2018 certification. This structure helps ensure that the educational management system is robust, effective, and aligned with organizational goals and learner expectations.

Benefits of ISO 21001:2018 Certification

ISO 21001:2018 certification offers numerous benefits to educational organizations:

  • Enhanced Educational Quality: ISO 21001:2018 certification provides a structured framework for educational organizations to improve their quality of education, ensuring that learning processes and outcomes meet international standards.
  • Enhanced Credibility and Reputation: ISO 21001:2018 certification demonstrates a commitment to educational excellence, enhancing the institution’s reputation among students, parents, and the public, and making it more attractive to prospective students.
  • Enhanced Educational Quality: ISO 21001:2018 certification provides a structured framework for educational organizations to improve their quality of education, ensuring that learning processes and outcomes meet international standards.
  • Enhanced Organizational Reputation: Certification demonstrates commitment to quality education practices, boosting organizational credibility and trust among stakeholders.
  • Cost Savings and Increased Profitability: By minimizing errors, improving resource allocation, and enhancing process efficiency, ISO 21001 certification contributes to reduced costs and improved financial performance over time.
Eligibility Criteria for ISO 21001:2018 Certification

To achieve ISO 21001:2018 certification, an organization must meet several key criteria. These include having a documented Educational Organizations Management System (EOMS), showing commitment from top management, focusing on learner satisfaction, and implementing risk-based thinking. Additionally, the organization must commit to continual improvement, ensure the competence and training of personnel, maintain documented information, manage resources effectively, and comply with legal and regulatory requirements.

Key points:

  1. Documented Educational Organizations Management System (EOMS)
  2. Management commitment and learner focus
  3. Risk-based thinking and continual improvement
  4. Competence, training, and legal compliance
Who Should Establish the Requirement for ISO 21001:2018 Certification?

The requirements for ISO 21001:2018 certification should be established by any educational organization, regardless of its size, type, or location, seeking to implement an Educational Organizations Management System (EOMS) to demonstrate its ability to consistently provide educational products and services that meet learner and regulatory requirements. ISO 21001 is applicable across various educational institutions, including schools, colleges, universities, training organizations, and educational departments within organizations. By adopting ISO 21001 standards, these institutions can achieve significant benefits such as improved educational quality, enhanced operational efficiency, reduced waste, and increased learner satisfaction. For instance, schools can ensure consistent delivery of quality education, while universities can enhance academic and administrative processes. Training organizations can maintain high standards of training delivery, and educational departments can improve educational service management. Overall, ISO 21001 helps educational organizations build trust with learners and stakeholders, drive continuous improvement, and achieve long-term success by meeting learner and regulatory requirements effectively.

Steps for Obtaining ISO 21001:2018 Certification

Obtaining ISO 21001:2018 certification involves several key requirements and steps:

  1. Establishing an EOMS: The organization needs to establish an Educational Organizations Management System (EOMS) that meets the requirements of ISO 21001:2018. This involves defining processes, procedures, and policies that ensure consistent delivery of educational products or services that meet learner and regulatory requirements.
  2. Documentation: Develop the necessary documentation for the EOMS, including a Quality Manual, documented procedures, work instructions, and records required by the standard.
  3. Implementation: Implement the EOMS across the organization, ensuring that all relevant personnel are aware of their roles and responsibilities in maintaining educational standards.
  4. Internal Audit: Conduct internal audits to assess the effectiveness of the EOMS and identify areas for improvement.
  5. Management Review: Hold management reviews to evaluate the EOMS’s performance, suitability, adequacy, and opportunities for improvement.
  6. Pre-assessment (Optional): Some organizations choose to conduct a pre-assessment or gap analysis to identify any areas where the EOMS does not meet ISO 21001 requirements before proceeding to formal certification.
  7. Certification Audit: Engage an accredited certification body to conduct a certification audit. This audit will assess the organization’s EOMS against ISO 21001 requirements to determine compliance.
  8. Corrective Actions: Address any non-conformities identified during the certification audit and implement corrective actions as necessary.
  9. Certification: Upon successful completion of the certification audit and resolution of any non-conformities, the certification body will issue ISO 21001:2018 certification.
  10. Surveillance Audits: Maintain the EOMS and undergo periodic surveillance audits by the certification body to ensure ongoing compliance with ISO 21001 requirements.

By following these steps, organizations can achieve ISO 21001:2018 certification.

What are the Documents and Records Required for ISO 21001:2018 certification?

Mandatory Documents:

  1. Scope of the Educational Organizations Management System (Clause 4.3)
  2. Educational Policy (Clause 5.2)
  3. Educational Objectives (Clause 6.2)
  4. Criteria for Evaluation and Selection of Suppliers (Clause 8.4.1)
  5. Documented Information Required by the Standard (Clause 7.5.1)

Mandatory Records:

  1. Records of Monitoring and Measurement Equipment Calibration (Clause 7.1.5.1)
  2. Records of Training, Skills, Experience, and Qualifications (Clause 7.2)
  3. Educational Service Requirements Review Records (Clause 8.2.3.2)
  4. Records of Design and Development Outputs (Clause 8.3.5)
  5. Records of Design and Development Changes (Clause 8.3.6)
  6. Supplier Evaluation and Re-evaluation Records (Clause 8.4.1)
  7. Records of Control of Nonconforming Outputs (Clause 8.7.2)
  8. Results of Monitoring and Measurement of Educational Services (Clause 9.1.1)
  9. Internal Audit Program and Results (Clause 9.2)
  10. Management Review Minutes (Clause 9.3)
  11. Records of Corrective Actions (Clause 10.2)

Non-Mandatory Documents (Examples):

  1. Procedure for Control of Documented Information
  2. Procedure for Internal Audits
  3. Procedure for Control of Nonconforming Outputs
  4. Procedure for Corrective Actions
  5. Procedure for Preventive Actions
What is the Process for ISO 21001:2018 Certification?

The certification process with Guardian Assessment Private Limited involves several systematic steps to ensure thorough evaluation and compliance with ISO 21001:2018 standards:

  1. Stage One Audit: A preliminary audit to evaluate your preparedness for the certification audit. This includes a review of your educational management system documentation and the initial identification of potential non-conformities.
  2. Stage Two Audit: An on-site audit to assess the implementation and effectiveness of your educational management system. This involves interviews, observation of activities, and review of records to ensure compliance with ISO 21001:2018 requirements.
  3. Addressing Non-Conformities: Identification and resolution of any non-conformities discovered during the audit. Our auditors will provide detailed feedback and work with you to develop corrective actions to address any issues.
  4. Certification Decision: Upon successful completion of the audit and resolution of any non-conformities, Guardian Assessment Private Limited will make a certification decision and issue the ISO 21001:2018 certification. This certification demonstrates your organization’s commitment to quality educational management.
  5. Surveillance Audits: Periodic surveillance audits to ensure ongoing compliance with ISO 21001:2018 requirements. These audits will typically be conducted annually to verify the continued effectiveness and improvement of your educational management system.
  6. Recertification Audit: Conducted at the end of the certification cycle (typically three years) to ensure continued conformity with ISO 21001:2018 standards and to renew the certification. This involves a comprehensive review of your quality management system to confirm its ongoing effectiveness and compliance.

Through this comprehensive certification process, Guardian Assessment Private Limited ensures that your educational management system meets the rigorous standards of ISO 21001:2018, enhancing your organization’s reputation and commitment to quality education.

What is the cost of ISO 21001:2018 Certification?

This is most critical question for a certification body, the cost of ISO 21001:2018 certification can vary significantly based on several factors, making it essential for a certification body to consider each organization’s unique requirements. Expenses for certification depend on the size of the organization, its location, the complexity of its operations, processes, their inter-relevance, and the current state of implementation of the required standards. Typically, smaller organizations may incur lower costs, whereas larger organizations may face higher expenses. The primary factors influencing certification costs include the status of system implementation within the organization, audit duration, and registration fees, generally referred to as certification fees. Guardian Assessment Pvt. Ltd. (GAPL) provides a comprehensive quotation by considering all relevant factors. Client organizations need to submit detailed information using the specific form F-01, available for download on the official portal. For further inquiries, you are advised to contact us via email at guardianassessment@gmail.com or click on “Contact Us” on the portal to submit your inquiry.

Importance of Accreditation for ISO 21001:2018 Certification

Selecting an appropriate certification body for ISO 21001:2018 is a critical task. Choosing a valid and accredited certification body ensures that your certification is credible and globally recognized. On the other hand, selecting an unaccredited body can result in missing out on the benefits of certification, with potential challenges to the certification’s validity. Accredited certification bodies have established robust systems, employ qualified auditors, and follow stringent processes, leading to consistent and high-quality audit outcomes, resulting in legitimate and recognized certifications. This enhances your organization’s market reputation and opens up new business opportunities, as many customers and partners prefer accredited certification. Additionally, it aids in regulatory compliance and reduces the risk of certification being questioned. Overall, accreditation ensures that your certification supports continuous improvement and customer satisfaction, facilitating smoother entry into international markets. For ISO certification, accreditation means it should be recognized by IAF, which is the only way to achieve global recognition. IAF offers a global directory of certified clients, certification bodies, and accreditation boards involved in management system certification, all listed on the IAF portal (www.iafcertsearch.org). GAPL is an accredited certification body within IAF, and certificates issued by IAF are accepted worldwide. The validity of all accredited certifications, certification bodies, and accreditation boards can be verified on the IAF portal.

Recognition through UAF Accreditation

Guardian Assessment Pvt. Ltd. is accredited by the United Accreditation Foundation (UAF), a globally recognized accreditation body. This UAF accreditation ensures that our certification services adhere to the highest standards of competence, impartiality, and performance. Achieving certification through GAPL provides your organization with international recognition and credibility. UAF accreditation guarantees that your ISO 21001:2018 certification is recognized and respected worldwide, enhancing your organization’s reputation and facilitating market access. UAF is an IAF member and MLA signatory that offers global recognition to all certified clients. GAPL is accredited by UAF for a wide range of standards, including ISO 9001, ISO 14001, ISO 45001, ISO 21001, ISO 27001, and ISO 37001, making GAPL the largest certification body in India offering such a broad range of standards. This wide range of services enables our clients to avail all accredited services under one roof.

Importance of Updating Certified Organizations on www.iafcertsearch.org

Maintaining an up-to-date record of your ISO 21001:2018 certification on the IAF CertSearch database is crucial. The IAF portal (www.iafcertsearch.org) allows anyone to verify the recognition of clients, certification bodies, and accreditation boards. Key benefits include enhanced visibility and credibility of your certification to stakeholders worldwide, easy verification of your certification’s authenticity and validity, facilitated global market access by demonstrating compliance with international standards, and building trust with customers, suppliers, and partners by showcasing your commitment to quality and regulatory compliance. An updated certification record signals your organization’s dedication to maintaining high standards.

Integration of ISO 21001:2018 with Other Standards

An integrated management system (IMS) combines all related components of a business into one system for easier management and operations. Quality, environmental, and safety management systems are often combined and managed as an IMS. An IMS integrates all of an organization’s systems and processes into one complete framework, enabling the organization to work as a single unit with unified objectives. ISO 21001:2018 can be integrated with standards such as ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 27001:2022 (Information Security Management Systems), and ISO 37001:2016 (Anti-Bribery Management Systems).

Apply for ISO 21001:2018 Certification

If you plan to pursue ISO 21001:2018 certification, request a quotation by providing your organization’s information in the application form. You can download the inquiry form from our website or submit your inquiry through the “Contact US” button. Alternatively, send your inquiry via email to guardianassessment@gmail.com. You have the option to choose more than one standard, and if you consider that other standards may benefit your organization, you may integrate the standards within the accredited certification range and apply for certification for ISO 9001, ISO 14001, ISO 45001, ISO 21001, ISO 27001, and ISO 37001.

FAQ on ISO 21001:2018

ISO 21001:2018 is an international standard that provides a framework for educational organizations (Eos) to enhance their educational products/services and improve learner satisfaction. It applies to all types of Eos, regardless of size, type, or method of delivery.

The standard helps Eos improve their overall performance by focusing on learner needs and expectations, enhancing processes, and fostering a culture of continuous improvement.

Benefits include enhanced learner satisfaction, improved credibility and reputation, increased efficiency and effectiveness, better alignment with stakeholder needs, and a stronger focus on quality and continuous improvement.

Key requirements include establishing a management system, understanding learner needs and expectations, designing and delivering educational products/services, monitoring and measuring performance, and continually improving processes.

Certification is not mandatory but can be beneficial in demonstrating compliance with the standard and enhancing credibility with learners and stakeholders.

Internal audits are essential for assessing the effectiveness of the management system, identifying areas for improvement, and ensuring compliance with the standard's requirements.

Yes, the standard is designed to be compatible with other management system standards, such as ISO 9001 (quality management) and ISO 14001 (environmental management), ISO 45001 (Occupational Health and Safety Management Systems), ISO 27001:2022 (Information Security Management Systems), and ISO 37001:2016 (Anti-Bribery Management Systems).

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