Email Us: guardianassessment@gmail.com
Email Us: guardianassessment@gmail.com
Quality Policy
At Guardian Assessment Pvt. Ltd., we are fully committed to delivering transparent, ethical, impartial, and competent ISO certification services that reflect our core values in service to industry, government, and the public. Our objective is to enhance the credibility of our clients’ products, services, and management systems while contributing to customer satisfaction and continual improvement. Our certification operations are guided by the foundational principles of Independence, Impartiality, Competence, Responsibility, Openness, Confidentiality, and Responsiveness to Complaints.
Commitments of Guardian Assessment:
- Maintain a management system in compliance with all applicable statutory, regulatory, and accreditation body requirements, and pursue continual improvement.
- Deliver certification services in alignment with international standards such as ISO/IEC 17021, ISO 22003, ISO 27006, and relevant guidance documents.
- Ensure that certification is granted only when sufficient, objective, and verifiable evidence of conformity is established.
- Uphold a transparent, impartial, and non-discriminatory process, treating all clients equally regardless of industry, size, or location.
- Foster a work culture where every employee contributes meaningfully to the certification process and understands their responsibility in maintaining integrity.
- Promote awareness of environmental, quality, and social responsibilities through certification activities and training.
Quality Objectives & Customer Satisfaction:
- Offer impartial and internationally recognized certification services accessible to clients across sectors.
- Deliver services that add genuine value to client operations and exceed expectations in terms of professionalism and outcome.
- Perform assessments that are evidence-based and aligned with best practices globally.
- Nurture a work culture centered on professional development, ongoing training, and global auditor engagement.
- Collect feedback regularly and use it to improve service delivery and client satisfaction.
Impartiality & Conflict of Interest:
- Recognize the critical importance of impartiality in all certification activities.
- Avoid conflicts of interest by not offering consultancy, internal audit services, or engaging in any activity that compromises objectivity.
- Conduct periodic risk reviews by top management to ensure ongoing impartiality.
- Evaluate and address any threats related to relationships, contracts, governance, or shared personnel.
Communication, Transparency & Accessibility:
- Ensure effective communication with certified clients, regulatory authorities, and the public.
- Make certification policies and procedures accessible and easy to understand.
- Actively seek feedback through platforms like Google Reviews, direct communication, and post-audit surveys.
- Keep the website updated with the latest versions of all relevant policy documents.
Continual Improvement and Compliance:
- Review the quality policy and related objectives periodically to reflect regulatory changes, client needs, and certification trends.
- Strengthen internal systems and business practices to maintain effectiveness, cost-efficiency, and client trust.
- Adhere strictly to applicable national and international accreditation norms, including requirements from UAF and IAS.
- Maintain strong complaint, appeal, and audit review mechanisms to ensure fairness and compliance.
This policy is communicated to all employees, clients, and stakeholders and is publicly accessible through our official website and documentation.This policy is reviewed periodically and is made publicly available to all employees, certified clients, and interested parties via our website.